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Click here for the MelcoMart.com Privacy Policy.
Click here for the MelcoMart.com Security Policy.
MelcoMart.com Privacy Policy.
Melco's Privacy Policy
Melco respects your privacy. Across our business, around the world, we will only collect, store and use your personal information for defined purposes. We use your information to support and enhance our relationship with you, for example, to process your purchase, provide service and support, and share product, service and company news and offerings with you. We do not sell your personal information. We only share your personal data outside of Melco with your consent, as required by law or to protect Melco, its customers, or the public, or with companies that help Melco fulfill its obligations with you, and then only with partners who share Melco's commitment to protecting your privacy and data. At any time you may contact Melco with any privacy questions or concerns you may have. You also may ask at any time to see the data you have given us and request correction or deletion. Our goal is to ensure the highest levels of security and confidentiality.
Privacy and Data Security
At Melco, your right to privacy and data security is a primary concern. That's why, when you visit melcomart.com, we help you maintain control over your personal data on the Internet. Below are the guidelines we use for protecting the information you provide us during a visit to our Internet site (www.melcomart.com). Other Melco and Melco Co-branded sites may operate under their own privacy and security policies. Visit www.nclnet.org/essentials to learn more about how to protect your privacy on the Internet through a consumer education campaign called Online E-ssentials, developed by the National Consumers League in partnership with Dell.
Melco's Privacy statement discloses the privacy guidelines for the entire domestic Melco Web site. The guidelines at this site are applicable only to this domestic Web site. Information submitted solely in a business capacity is not covered by these guidelines.
Melco only asks for specific types of personal information
In a few areas on our Web site we ask you to provide information that will enable us to enhance your site visit, to assist you with technical support issues or to follow up with you after your visit. It is completely optional for you to participate.
For example, we request information from you when you:
1. Register on melcomart.com
2. Request a quote
3. Place an order
4. Provide feedback in an online survey
5. Participate in a sweepstakes or other promotional offer
6. Request e-mail notification of your order status
7. Subscribe to a newsletter or a mailing list
8. Fill out a support request
In each of the instances above, we may ask for your name, e-mail address, phone number, address, type of business, customer preference information, customer number and product serial number, as well as other similar personal information that is needed to register or subscribe you to services or offers. If we ever ask for significantly different information we will inform you. In the case of newsletters or mailing lists, you will be able to "unsubscribe" to these mailings at any time.
Melco only uses your personal information for specific purposes
The information you provide will be kept confidential and used to support your customer relationship with Melco. Among other things, we want to help you quickly find information on melcomart.com and alert you to product upgrades, special offers, updated information and other new products and services from Melco. Agents or contractors of Melco who have access to your personal information and prospect information are required to keep the information confidential and not use it for any other purpose than to carry out the services they are performing for Melco. Melco may enhance or merge your information collected at its site with data from third parties for purposes of marketing products or services to you.
In addition, Melco may be required to disclose personal information in connection with law enforcement, fraud prevention, regulation, and other legal action or if Melco reasonably believes it is necessary to do so to protect Melco, its customers, or the public.
You can opt-out of receiving further marketing from Melco at any time
Periodically, we may send you information about our various products and services, or other products and services we feel may be of interest to you. Only Melco (or agents working on behalf of Melco and under confidentiality agreements) will send you these direct mailings. If you do not want to receive such mailings, simply tell us when you give us your personal information. Or, at any time you can easily opt-out of receiving further marketing from Melco by clicking here .
Melco will not disclose your personal information to any outside organization for its use in marketing without your consent
Information regarding you (such as name, address and phone number) or your order and the products you purchase will not be given or sold to any outside organization for its use in marketing or solicitation without your consent. Your information may be shared with agents or contractors of Melco for the purpose of performing services for Melco.
Internet Commerce
The online store at melcomart.com is designed to give you options concerning the privacy of your credit card information, name, address, e-mail and any other information you provide us. Melco is committed to data security with respect to information collected on our site. We offer the industry standard security measures available through your browser called SSL encryption, (please see Melco's Security Policy page for details on these security measures). If at any time you would like to make a purchase, but do not want to provide your credit card information online, you may contact a sales representative over the telephone. Simply call 1-800-877-4272. It has always been a Melco practice to contact customers in the event of a potential problem with your purchase or any normal business communication regarding your purchase.
Third-Party Sites
You are solely responsible for maintaining the secrecy of your passwords or any account information. Please be careful and responsible whenever you're online. If you post personal information online that is accessible to the public, you may receive unsolicited messages from other parties in return. While we strive to protect your personal information, Melco cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk.
Other Web sites
Melco's Web sites contain links to other Web sites that are not operated by Melco. Melco is not responsible for the privacy practices of the Web sites that it does not operate. Some parts of the Web site are animated using downloadable applications with Macromedia's Shockwave/Flash.
Contact Melco
Melco is the sole operator of the Melco Web sites. If you would like to contact us for any reason regarding our privacy practices, please write us at the following address:
Melco Embroidery Systems
Attention: Privacy
1575 W. 124th Avenue
Westminster, Colorado 80234
You may also click here to send an email to Melco with the topic: "Privacy Info: Request"
Effective Date: June 2, 2003
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MelcoMart.com Security Policy.
Security
Providing you with a secure online experience is a high priority of Melco's. We recognize that your privacy and security are of the utmost importance, and we have devoted a great deal of effort to ensure that your personal information is safeguarded. Your transactions are not only supported by industry-standard data encryption, but also protected by Melco's security precautions.
Please take a moment to read about the steps that we have taken to help protect your information and make your online transmissions safer. We also invite you to review the steps you can take to help protect yourself further.
· Melco Security Precautions
· Safer Transmissions
· Help Protect Yourself
Melco Security Precautions
The Melco Secure Shopping Guarantee helps to cover you against unauthorized charges on your credit card.
Every day, our customers spend their hard earned money at our Internet site. From our experience, we know it is an important factor to have the same confidence when you use your credit card online as you do when you order by phone. That's why we make an effort to protect your transaction. Here are the steps we take to help ensure that your purchase is safe with us:
1. Data encryption. To help protect your credit card number and personal information, we encrypt every order. Encryption is a process by which we use software to scramble your credit card number and personal information in transit to Melco.
2. The Melco Security Precautions. In the unlikely event that your credit card company holds you liable for any unauthorized charges to your account resulting from your online purchases at melcomart.com, Melco will cover your liability up to $50 (the maximum you can be held liable for).
Store Security -- Safer Transmissions
Positive identification. The Melco Store Web site is registered with site identification authorities to enable your browser to confirm the Melco Store's identity before any transmission is sent. With this technology, the identity of our site is automatically confirmed behind the scenes prior to the transmission of any customer information requested to complete an online order your data reaches your intended target or your browser notifies you (prior to your sending any personal information) that the potential receiving site looks suspicious and should be avoided.
Data encryption. If you are using a security-enabled browser (such as Microsoft Internet Explorer version 2.1 or greater, or Netscape Navigator version 2.0 or greater), the information you send us regarding your purchase is encrypted, making it extremely difficult to read even if it is wrongly intercepted. The Melco Store utilizes industry-standard Secure Sockets Layer (SSL) technology to allow for the encryption of: potentially sensitive information such as your name, address and critically sensitive information like your credit card number Standing behind our security technology, Melco.com also provides the Secure Shopping Guarantee , helping to ensure that you are protected every time you buy online with us. For more details, take a look at this guarantee. If concerned only about the privacy of your credit card information, we encourage you to submit your order electronically without a credit card number and a sales representative will contact you to obtain this information. If you are still uncomfortable with submitting your personal information via the Internet for any reason, please feel free to contact us over the phone or via fax to complete your order. Use your browser's Back button to return to the previous page.
Store Security - Help Protect Yourself
If you use a security-enabled browser (such as Microsoft Internet Explorer version 2.1 or greater, or Netscape Navigator version 2.0 or greater) paying attention to two browser features will decrease the chances for the unintended or fraudulent use of your personal information:
1. Browser security settings.
Your browser security preference settings are your first line of defense to stopping the theft or unwanted viewing of confidential, personal information. The most popular browsers offer you the ability to receive an alert or notification if any of the following happen or are about to occur:
If your credit card company: (a) determines that the charges were fraudulent charges resulting from your online purchase at Melco.com, and (b) holds you liable for any of the unauthorized charges, contact us immediately. For your convenience, you can contact us by e-mail or by mail. In order to help you, we will need the following information:
· changing between secure and insecure transmission modes
· receiving an invalid site identification for the site to which you are about to transmit
· sending a transmission over an "open" or unsecured connection
Check the settings of your browser security features to see all the checks that are possible and those that are currently in place.
2. Browser security signals.
The presence of security measures surrounding the entry of data on a web page is identified in several ways for you on your browser:
· the URL identifying the page will always begin with "https://" versus the normal "http://".
· a security symbol to indicate operation in a mode that supports secure transmissions
· A "closed lock" icon is present in the bottom right-hand corner of your Microsoft Internet Explorer browser screen
· An "unbroken key" icon appears in the lower left-hand corner of the Netscape Navigator browser screen
With these security measures in place, you can also feel confident that every credit card transaction you make at Melco.com is protected by the Melco Secure Shopping Guarantee . For more details, take a look at this guarantee. If concerned only about the privacy of your credit card information, we encourage you to submit your order electronically without a credit card number and a sales representative will contact you to obtain this information. If not using a browser with these standard security features, or if you are still uncomfortable with submitting your personal information via the Internet for any reason, please feel free to contact us over the phone or via fax to complete your order.
We hope that once you understand the measures we employ and the steps you can take to protect yourself, you'll be as confident about the security of your transactions and personal information as we are. The end result? When you buy online with Melco, you can buy with a measure of confidence.
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